Contact Page

Β Contact ShockWave Parts

ShockWave Parts is your source for high-precision MTB suspension tools, rebuild kits, and calculators. Use this page to contact us for order updates, shipping questions, compatibility help, or technical advice for RockShox, Fox, Γ–hlins, and other suspension brands.

Need help with an order, shipping update, or want to ask something about our tools? You’re in the right place. Check the sections below to reach the right person faster.Β 


Β Email Directory


Β Quick Answers

  • Q: Can I use your tools in a bike shop?
    A: Our tools are designed for home mechanics only. They're made from advanced plastics and toleranced tightly, but not for heavy-duty daily shop use. If you're working full-time in a shop, we recommend buying the real metal tools, we sell some of them too.
  • Q: My part broke, can I get a refund?
    A: If your tool broke due to misuse, overtightening, or use in a commercial setting, we can’t offer a refund. However, reach out to us, we’re always happy to help or offer replacement parts where possible.
  • Q: Where do I find torque specs?
    A: Check out our Torque Calculator page for help using a luggage scale or torque wrench safely.

Β Policies & Terms


Β Or Use the Contact Form Below

Just drop us a message with your name and email. We'll try to reply as fast as we can.Β 

Contact form