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Contact Shockwave
Need an order update, shipping help, or tool compatibility advice? This page routes you to the right inbox so you get a faster answer.
Include this in your message (saves back-and-forth)
- Order # (if you have one)
- Bike + year, fork/shock model, and any relevant part number
- Clear photos if it’s a fitment or damage question
- What you already tried (especially for install issues)
Email Directory
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Orders
orders@shockwaveparts.com
Order status, payment questions, cancellations, returns. -
Shipping
shipping@shockwaveparts.com
Tracking issues, address changes, missing items. -
Support
support@shockwaveparts.com
Tool fitment, rebuild help, compatibility, install questions. -
Dev / Feedback
dev@shockwaveparts.com
Ideas, tool improvements, calculator bugs, feedback. -
General Info
info@shockwaveparts.com
Anything else that doesn’t fit the categories above.
Quick Answers
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Where do I find torque specs?
Use our Torque Calculator for safe torque estimates and guidance using a balance à bagage or torque wrench.
Fitment note
For compatibility questions, include the exact fork/shock model, year, and damper/air spring name. “Fox 38” or “RockShox Lyrik” isn’t specific enough to guarantee the right answer.
Policies & Terms
Contact Form
Send a message with your name and email. We read everything and reply as soon as we can. If it’s order-related, include your Order #.