Refund policy
Shipping, Returns & Refunds
All Shockwave Parts tools are designed, tested, and manufactured to perform as described.
If a product does not function correctly or does not fulfill its intended purpose, contact us within 30 days of delivery. We will work with you to find a fair and reasonable solution, which may include technical support, replacement parts, product replacement, store credit, or a refund depending on the circumstances.
Our goal is simple: the tool must work.
If you ordered the wrong product for your suspension model, contact us. In many cases we can assist with an exchange or provide store credit once the product has been returned in good condition.
Sacrificial or consumable components (such as driver tips and similar wear items) are excluded from replacement once used, as they are designed to wear during normal operation.
If we ship the wrong product, we will correct the mistake at no cost to you.
Before placing an order, please verify compatibility with your suspension model. If you are unsure, contact us and we will gladly help confirm compatibility.
If you experience any issue with a product, please contact us before requesting a return. Many issues can be resolved quickly through technical support, compatibility verification, replacement parts, or product guidance.
European Union Customers – Right of Withdrawal
Customers residing in the European Union may exercise their statutory right of withdrawal within 14 days of receiving their order, subject to applicable law.
To exercise this right, customers must clearly communicate their decision to withdraw within the applicable withdrawal period using the withdrawal function, contact information, or any withdrawal method made available by Shockwave Parts.
Returned products must be shipped back in accordance with the return instructions provided after the withdrawal request has been received.
Unless otherwise required by applicable law, customers are responsible for return shipping costs.
Returned products may be inspected upon receipt. Any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product may result in a reduced refund where permitted by applicable law.
Digital Products
Please review product descriptions carefully before purchasing digital products.
Product pages contain detailed descriptions, compatibility information, images, requirements, and warnings intended to help customers fully understand what they are purchasing.
If you are uncertain whether a digital product is suitable for your needs, contact us before purchasing and we will gladly answer your questions.
By purchasing and downloading a digital product, you expressly consent to immediate delivery of the digital content. Where permitted by applicable law, the statutory right of withdrawal may no longer apply once the download or access process has begun.
Customs Duties, VAT & Refused Shipments
Import duties, VAT, customs fees, brokerage fees, and other import-related charges are determined by the destination country and are the responsibility of the customer.
If a shipment is refused, abandoned, or returned because customs duties, VAT, taxes, import fees, or required customs information were not provided or paid, the original shipping charges will not be refunded.
Any refund will be limited to the value of the returned products after the shipment has been successfully received and inspected by Shockwave Parts.
Shipping charges, customs fees, brokerage fees, return shipping costs, and other non-recoverable charges incurred as a result of a refused shipment may be deducted from any refund where permitted by applicable law.
Refused shipments often generate costs charged by carriers, customs agencies, and other third parties. These costs cannot be recovered by Shockwave Parts.