Contact information
Contact & Legal Information
Shockwave Parts is an independent Canadian business focused on designing and producing specialized mountain bike suspension tools. If you have questions about our products, compatibility, or your order, feel free to get in touch, we’re happy to help.
Business Contact
Email: shipping@shockwaveparts.com
Instagram: @shockwaveparts
Location: Québec City, QC, Canada
Owner & Operator
Shockwave Parts is owned and operated by Hubert Drapeau.
Customer Support
If you’re unsure about tool compatibility, intended use, or shipping details, we strongly recommend reaching out before placing your order. This helps ensure you get the right tool for the job.
As a small business, we personally handle all support inquiries. We aim to respond as quickly as possible, typically within 24 hours.
Legal Notes for EU Customers
Shockwave Parts is based in Canada and operates under Canadian law. In accordance with EU regulations, our business contact information is publicly available.
Customers in the European Union should be aware that orders may be subject to import duties, VAT, or customs fees upon delivery. These charges are determined by local authorities and remain the responsibility of the buyer.