FAQ

Yes, 99% of our tools work in pro workshops.

Yes. Most tools link to a full guide or video. Visit the "First Time here?" section in the menus for everything you need.

Email support@shockwaveparts.com with a photo of your shock and we'll match the right tool to your model and year.

If it's listed in the kit, it's the right one. We test all kits with real shocks before releasing them. If something doesn't fit, email us.

Only the custom 3D-printed specialty tools. Common tools aren't included but are always listed on the product page. See: Essential Tools Starter Pack.

Some shocks are that simple. We only make the specialty tools you can't easily get elsewhere.

Some parts are intentionally sacrificial — like sockets and clamps. Replacements are cheap and available. That's part of the design to keep servicing affordable.

Not a big deal unless it breaks. If it still works, keep using it. Replacements are cheap.

This usually happens when the wrench isn't pressed firmly or held flat. Press down hard and torque flat so the load is shared across all the teeth.

Yes, but placement matters. Make sure the middle 3 teeth fully sit in the notches and at least 2 outer teeth engage on each side. Keep it flat and press firmly.

We guarantee all tools are functional on arrival. Breakage from improper torque or shop abuse isn't covered.

No. You need Float X2-specific shaft clamps that are stroke-specific. These shocks are tricky to rebuild — use the split socket method (or 14mm wrench for 2016–2020) to open the damper without removing the eyelet.

Yes. Without it, shaft displacement can mess with IFP depth and cause performance issues. Only skip it if you're an advanced home mechanic who can correct IFP depth manually.

Not always. For tasks under 15 Nm, our luggage scale + wrench method works well. For higher torque or sealing-sensitive parts, a proper torque wrench is recommended.

No. Most piggyback shocks can be bled with the glove technique. For harder-to-bleed shocks like the 2021+ X2, a custom bleed fitting helps a lot.

If it's not leaking and feels good, not often. On coil shocks, a bleed + IFP reset after the season is usually enough. On air shocks, clean the air side and add ~3cc of 20wt oil annually. Replace dynamic seals once a year for hard riding, every two years for normal use.

They're free because they help riders get better setups and reduce trial-and-error. They use real physics inputs, not just rule-of-thumb estimates.

All orders ship from Quebec, Canada. Most North American orders arrive within 2–7 business days.

Yes. If your country isn't listed at checkout, email support@shockwaveparts.com and we'll add it.

They work reliably from –20 °C to +75 °C. Avoid storing them in direct sunlight or hot vehicles.

Rinse with isopropyl alcohol, dry thoroughly, and store in a cool dry place. Avoid solvents like acetone.

Email support@shockwaveparts.com with your projected volume and we'll quote pricing.

Email design@shockwaveparts.com with sketches or a description. If it fits, you may end up as the tester — usually just paying shipping.

Yes. Tag @Shockwavebike on Instagram or email your photos and we can feature them.